How to make a claim

Notify us:
Please call our dedicated staff members on 0302-240392 who will assign a claims officer to you.

Alternatively contact your Branch, Agency or Insurance Broker. 

Processing and Settling of Your Claim

While We’re Processing And Settling Your Claim, You Can Expect From Us.

Explanations on why other people (e.g. surveyors) will be involved in the claims process and what their role will be.

Requests for original repair estimates or the replacement invoices.​

Requests for original repair estimates or the replacement invoices.​

Payments to be made to you within 48 hours of you agreeing to the settlement by signing out Discharge Voucher.

Where we’re successful at holding the negligent third party responsible for the accident.

A refund of the policy excess will be deducted from the claim amount.

A reinstatement of your No Claim Discount (NCD) to the previous percentage before the claim was settled will be performed. Any resulting return premium will be credited to your account.

In order to claim, you need to provide us with:

 

Particulars of the other party (their vehicle registration number, name, address and contact number). Particulars of the other party’s insurers. A final police report of the incident